All sales of original studio artwork and limited-edition canvas giclée reproductions at Carlos Suarez Fine Art are final. Due to the delicate, custom nature of art prints, we do not accept returns or offer refunds for buyer’s remorse or change of mind.
📦 Exceptions for Shipping Damage
We take great care in packaging our artwork. However, if your print or canvas arrives damaged due to transit, we will issue a replacement or refund under the following strict conditions:
- Notification Window: You must report the damage to us within 24 hours of the carrier’s confirmed delivery time.
- Proof Required: You must provide clear photographic evidence of the damaged artwork, as well as photos of the original exterior packaging, submitted through our website’s Contact Page.
- Resolution Process: Once the photographic proof is verified, we will arrange for a replacement print to be shipped to you at no additional cost, or issue a full refund to your original payment method.